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Reliable. Scalable. Structured.

Outsourcing that actually works.

A bilingual, nearshore operation built to launch fast, scale cleanly, and run your customer and back-office work end to end.

Schedule a call See what we do
Satisfied customer smiling while using a tablet

Built around your operation

People, process, reporting, and leadership.

Human support, amplified by AI

More speed without losing empathy.

4–5 wksKickoff to a live team
100%Bilingual agents
U.S. entityBilled in USD
MX. nearshoreContact center
HIPAA · SOC 2Compliance-first
What we do

Extension of your core team, built for long-term impact.

Six operations we run end to end — staffed, trained, and measured against your KPIs.

Front office

Appointment Setting

Never miss a lead. We handle the outreach, follow-ups and scheduling so your team can focus on closing — every prospect gets an immediate, professional response before the lead goes cold.

Front office

Customer Service

Your brand voice, fluent in every interaction. Dedicated bilingual agents trained to represent your identity, values and tone — not just to speak the language.

Finance ops

Collections & Underwriting

Disciplined processes with clear, data-driven KPIs and a compliance-first posture — accelerating cash flow and mitigating risk without compromising relationships.

Revenue

Sales & Lead Generation

Inbound and outbound programs built around conversion-focused outreach, powered by relentless coaching loops and continuous optimization.

Support

Technical Support

Tier 1 and Tier 2 help desk built on documented escalation protocols and staffed by rapidly ramped specialists.

Operations

Back-Office Support

Data entry, processing and administrative services — quiet, exceptionally accurate and instantly scalable.

Service channels

Every channel. We're there to answer.

One team, every touchpoint — voice, chat, email and automation, run to the same standard.

Live queue · 24/7 capable

Inbound Calls

Expert handling of support, customer service, and order-taking lines with a focus on first-contact resolution. Seamless live queue management keeps your business accessible all day, every day.

Dialer-driven outreach

Outbound Calls

Proactive appointment setting, direct sales, collections, and customer follow-ups. We leverage smart strategies to maximize reach, build connections, and drive consistent results for your pipeline.

Real-time · concurrent

Live Chat

Real-time web and in-app conversations, fully on-brand. We deliver fast, instant assistance and resolution to your visitors, turning casual browsing into meaningful customer loyalty.

Async · SLA-tracked

Email Support

Ticketed inboxes managed with clear, tracked SLAs. We ensure every customer inquiry receives a thorough, structured, and timely response, maintaining high satisfaction and consistent follow-through.

Back office · Scheduling · Data entry

Any remote service required

If it can run from a desk, we can build a specialized team for it. From back-office operations, scheduling, and complex data entry to content moderation, we source and manage the exact talent needed.

Automation · Live handoff · Omnichannel

AI + Human Support

Automate routine interactions, with seamless transfer to live agents the moment a conversation needs a person — for a consistent customer experience across every channel.

How it works

From the start to a streamlined operation.

Four phases, one continuous ramp — each with an owner, a timeline, and a metric we report on.

01Week 1

Discovery & scoping

We map your volumes, tools, and targets to design the right team structure and KPIs around your operation.

02Weeks 2–4

Build & train

We recruit nearshore talent and certify each agent on your exact playbook, systems, and tone before they go live.

03Months 1–3

Pilot & calibrate

A live pilot runs with daily QA and weekly reviews — we tune scripts, routing, and workflows until quality is dialed in.

04Ongoing

Scale & streamline

We ramp capacity on demand and keep optimizing — removing handoffs and bottlenecks so the operation runs leaner as you grow.

One accountable partner across every step — fewer handoffs, faster ramp, and a cleaner operation in weeks not months.

U.S. entityBilled in USD
Hermosillo, SonoraNearshore contact center
Compliance-firstReplacements at no cost
4–5 wksFrom kickoff to a live, trained team
100%Bilingual agents, U.S.-aligned time zones
What clients say

What our clients say about us.

Leo FelixLeo FelixCCSi
Working with Tribe has been a great experience. The team is responsive, professional, and genuinely invested in our success. Communication is clear and follow-through is consistent — Tribe feels like a true extension of our internal team.
Customer serviceSince 2023
Brian JacksonBrian JacksonCactus Jack Auto
Tribe BPO Hermosillo has been a valuable partner to Cactus Jacks Auto. Their team has supported us with loan servicing, customer communication, and lead nurturing — professional, responsive, and committed to helping us deliver a better experience for our customers.
Loan servicingLead nurturing
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Pricing

One simple rate.
Everything included.

No setup fees, no per-seat surprises, no separate line items for recruiting, training, or infrastructure. One all-inclusive hourly rate per agent covers the whole operation.

All-inclusive hourly rate

One rate,
per agent,
per hour.

Scoped to your volume, channels, and shift coverage — quoted the same week.

Get your quote
What the rate covers
  • Recruitment & hiringNo recruiting fees, and no open roles waiting on your approval.
  • Training & onboardingRamp in weeks, not months — without pulling your team in to train.
  • HR & payrollZero exposure to foreign payroll or people administration.
  • Legal benefits & complianceZero labor risk — Mexican obligations are ours, not yours.
  • Infrastructure & facilitiesNo office leases and no capital outlay.
  • Equipment & connectivityNo hardware to buy and no remote devices to manage.
  • Operational managementOne accountable point of contact for the outcome.

Not sure what you need? Tell us your volume and channels — we'll scope the team for you.

Try Tribe

Start focused.
Prove the fit.
Scale with confidence.

Put a dedicated Tribe team on real work through a structured pilot. We define the outcome, launch the operation, and measure performance before you decide how far to scale.

Explore a pilot Review our services
Satisfied business client reviewing a contact center operations project on a tablet
Common questions

Things clients ask before saying yes.

Everything we get asked most often — about how we work, our people, and how performance is delivered.

01

Do I need to pay a Mexican entity?

No. We operate through a U.S.-based entity — work with us like any U.S. vendor, no international complexity. Billed in USD.

02

Who pays employee benefits?

Tribe handles all local labor obligations — bonuses, benefits, and full legal compliance from day one. No exposure on your side.

03

Can we be involved in hiring?

Yes. Most clients participate early and transition to trusting our process as the relationship scales.

04

What if an agent leaves or underperforms?

We handle all replacements at no cost. No disruption to your operation — ever.

05

What is the expected timeline to go live?

Approximately 4–5 weeks. We recommend a 3-month pilot with 5–10 agents to validate performance and fit.

06

What English level can we expect?

Fully bilingual agents with fluent, professional-grade English — people who represent your brand, not just speak the language.

07

What hiring filters do you apply?

Fluent bilingual communication, proven work history, background checks, references, and reliable commute.

08

How do you track & report performance?

AHT, occupancy, conversion, attendance, and any metric specific to your industry — used to drive coaching, not just reports.

09

What's your attrition rate?

5–6% monthly and ~2% in our best-performing verticals. Lower attrition means more consistency and better results.

10

Why do agents choose Tribe?

Strong culture, structured onboarding, coaching loops, and competitive compensation.

11

Do we need to use Tribe's omnichannel platform?

No. It is an optional solution. We can work with your existing platforms and systems, or provide our omnichannel platform if needed.

Still have a question?

Ask us anything — we answer within one business day.

Reach out
Tribe contact center team working with active floor supervision
Our approach

Reliable. Scalable.
Structured.

Operated by owners. Powered by people. Built on accountability — the difference between a vendor and a partner.

About Tribe